Golden Bell Jewelry---Frequently Asked Questions
Q: What are the benefits of registering with you?
A: As a registered member you can conveniently make online orders, inquiries
and comments at this website. And you can avoid the hassle of repeatedly keying
in the same information for your future online purchase from this website.
Q: How to register?
A: The steps to follow depend on your status. If you don’t have a Gbeads
ID, please register yourself to become our member now, which is free of charge.
The process should take less than 2 minutes. Whatever you have filled will be protected
properly. We provide relevant service upon your information. After your successful
register, you may log in and order our products online immediately. If you have
already established an account with Golden Bell Jewelry, please sign in you account
name and password, click on the “Login” button, and then you can do you online shopping
at gbeads.cn.
Q: How to order?
A: Upon registration, you can browse the products and put your selected items
into your shopping cart. After you check out, the system will automatically make
an order for you. You are then required to provide the means of payment, means of
shipment and your postal address (if this is different from what you specified in
registration.). We will ship your orders as soon as your payment is cleared. Normally,
after the payment clears, we will arrange the shippment within 12 days.
Q: How to pay?
A: You can pay us through PayPal, T/T, West Union.
1: BANK WIRE TRANSFER
Direct transfer from your bank to our account of China Merchants Bank, Guangzhou
Branch is best choice for larger orders. It only takes two or three days for the
transfer arrival if your bank has direct correspondence. Chinese banks are open
all weekend! This helps to expedite your production. All our bank info will be emailed
to you in with our order confirmation.Our quotation must be the total amount received. So please try to select your local bank with a direct correspondence to China Merchants Bank. If not, a third-party bank will charge you an additional transfer fee of $10 to $20. Please check with your bank to find if you must add any additional third-party bank fees before transfer.
| BANK INFORMATION: |
|
ACCOUNT WITH BANK’S NAME: BANK OF CHINA GUANGZHOU MIAOQIAN XI STREET SUB-BRANCH SWIFT CODE: BKCH CN BJ 400 BENEFICIARY'S Name : BAO YU BIN ACCOUNT #: 4776204-0188-032389-4 ADDRESS: Li He Shang Mao Zhong Xin, Room No.1820. No.25 Yue Nan Street, Huang Sha Road, Li Wan District, Guangzhou, Guangdong, China Postal Code: 510150 |
2: WEST UNION
Olny takes several minutes. You should pay different handling charge based on different
amount.
| Amount | / | Handling charge |
| 0-$500.00 | / | $15.00 |
| $500.01-$1000.00 | / | $20.00 |
| $1001.00-$2000.00 | / | $25.00 |
| $2001.00-$5000.00 | / | $30.00 |
| $5000.01-$7500.00 | / | $40.00 |
| Our WEST UNION Receiver Info |
|
First name : JINHONG Last name : LI Telephone No. : +86-20-81960787 Country : China Address : Li He Shang Mao Zhong Xin, Room No.1820. No.25 Yue Nan Street, Huang Sha Road, Li Wan District, Guangzhou China Postal Code: 510150 |
| You need to offer the sender info to us as below: |
|
First name :
Last name : Country : Amount expected : Money Transfer control NO.: |
3: PAYPAL
Easiest payment of all is the on-line card services of PayPal. We now accept this
convenient, on-line card service for payments less than US$2000. Your production
can get launched quickly.
Our PayPal Address : Paypal@gbeads.cn
Q: What is PayPal? How do I use it?
A: PayPal is becoming a very popular way to do business on the Internet.
The reason being that the only people who will have your credit card or bank account
information is PayPal. With PayPal, you can send money to anyone with an email address
by simply signing up and logging into your account at www.paypal.com. To send a
payment, sign in to your PayPal account and click the Send Money tab. Then enter
your recipient email address and the amount you would like to send. To pay for a
gbeads.com order, simply enter paypal@gbeads.cn in the recipient email address,
and enter the amount. Please remember to reference your gbeads.cn order number in
all transactions. Your order will be processed once we are notified that your payment
has been cleared.
Q: Is there any sum or quantity limit?
A: As we know, the less your sum is, the more expensive your freight will
be. So you are encouraged to place larger orders that can help you save carriage.
We also give you some discounts if your order is above a certain quantity, you can
find the discount detail on our website for each product.
Q: What should I do if the goods arrives damaged?
A: If your order has been damaged when you receive it, try to take a photograph
of the package and express your refusal to accept it. In this case, please retain
all packaging materials and contact us as promptly as possible.
Q: How soon can I receive my order and how much will the freight cost?
A: It depends largely on the size of your order and the means of shipment
you choose. A general reference is as the following Means of Shipment Charge (up
to 1kg) Charge (over 1kg) Ordinary Air Freight (Recommended) (About 10 days) US$15
US$13/kg UPS/DHL/TNT (3-4 days) US$35 US$10/500g.
Q: How can I know about my order status?
A: Once we send the goods, we will provide a tracking number to you, with
which you can check your order online. We are also keeping an eye on your shoes
until they reach you. For air shipment orders, we will keep you posted of the status
everyday.
Q: What can I do if I can't find the items I want?
A: If you don't see the items you want in our catalog, please email us samples
or pictures with details of specifications. We will process the follow and confirm
the availability, length of production, and the target shipping date from China.
We will make our best to take 100% satisfaction to you. Our e-mail address: sales@gbeads.cn.
MSN: sales@gbeads.cn.
Q: Can I change what I have ordered into other jewelry after placing an order online?
A: Yes you can, but you need to notify us before you remit! You also need
to provide the ID of the jewelry before and after updating. We shall send e-mail
to you the new ID for you to confirm. And we have to recalculate the total charge
because the jewelry weight and delivery charge may be different.
Q: Do you send free samples?
A: We are afraid not. We do not send free samples. You are welcome to place
a trial order with us to test the quality of our products.
Q: If I leave the site and come back, will my shopping cart be remembered?
A: The contents of your cart are remembered until you reset your computer.
When you return to Golden Bell Jewelry, all of your items will still be in your
cart.
Q: I forgot my password. What can I do?
A: Click on the “Login” link found in the upper right-hand corner of this
page. Go to the “Forgot Password?” section of the page, and fill in your email address.
Then sign in right hint question and secret answer and click on the “Send” button.
Your password on file will be emailed to you immediately.
Q: Are the pictures the same as your real jewelry?
A: All jewelry pictures are made under the natural light, and uploaded online
without being processed. They are nearly the same as the real jewelry.
Q: Can I pay part of the remit first, and then the rest after receiving the goods?
A: We are afraid not. On the one hand, divided payment will only increase
unnecessary expend for you. On the other hand, we are a company with a good reputation
established around the world. If you are not so confident in doing business with
us, you are suggested to place a small order for the first time. After you confirm
our credit, we may set up long-term cooperation with each other.
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Copyright © 2005-2012 Golden Bell Jewelry Co., Ltd
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